Privacy Policy

1. Information We Collect

1.1 Information You Provide

• Account Information: When you register, we collect your name, email address, password, and account type (creator or brand).
• Profile Information: For creators, this includes display name, bio, social media handles, follower counts, engagement rates, and content categories. For brands, this includes company name, website, industry, and contact information.
• Verification Data: Screenshots of social media analytics uploaded for verification purposes, which are analyzed by automated systems.
• Payment Information: We collect payment details through our payment processor, Stripe. We do not store complete credit card numbers on our servers.
• Communications: Messages exchanged between creators and brands through our platform, and any communications with our support team.

1.2 Information Collected Automatically

• Usage Data: Information about how you interact with our Service, including pages visited, features used, and actions taken.
• Device Information: Browser type, operating system, device identifiers, and IP address.
• Cookies: We use cookies and similar technologies to maintain sessions and improve user experience.

1.3 Information from Third Parties

• Social Media Platforms: When you connect your YouTube account via OAuth, we receive your channel statistics including subscriber count and view metrics.
• Payment Processors: Stripe provides us with transaction confirmations and limited payment information necessary for processing.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Create and manage your account
• Facilitate transactions between creators and brands
• Verify creator metrics and prevent fraud
• Process payments and payouts through our escrow system
• Enable communication between users
• Send transactional emails (auction updates, payment confirmations, etc.)
• Respond to your inquiries and provide customer support
• Monitor and analyze usage patterns to improve the Service
• Detect, prevent, and address fraud, abuse, and security issues
• Comply with legal obligations

3. Information Sharing and Disclosure

3.1 With Other Users

Creator profiles (including display name, bio, social media metrics, and categories) are visible to brands browsing the marketplace. Brand information is shared with creators when they place bids or win auctions. Transaction details are shared between the parties involved in a deal.

3.2 With Service Providers

We share information with third-party service providers who assist us in operating the Service:

• Stripe: Payment processing and creator payouts
• Supabase: Database and authentication services
• OpenAI: Automated analysis of verification screenshots
• Google: YouTube OAuth authentication

3.3 For Legal Reasons

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of CreatorBids, our users, or others.

3.4 Business Transfers

If CreatorBids is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (HTTPS), secure authentication systems, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may retain certain information for longer periods as required by law (such as tax and accounting requirements) or for legitimate business purposes (such as resolving disputes or enforcing agreements). Verification screenshots and records are retained for fraud prevention purposes.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

• Access: You can access your personal information through your account settings.
• Correction: You can update your account information at any time.
• Deletion: You can request deletion of your account by contacting us. Note that some information may be retained as required by law or for legitimate business purposes.
• Data Portability: You can request a copy of your data in a portable format.
• Opt-Out: You can opt out of marketing communications by following the unsubscribe instructions in our emails.

To exercise these rights, please contact us at privacy@creatorbids.com.

7. Cookies and Tracking Technologies

We use cookies (small text files stored on your device) to maintain your session, remember your preferences, and analyze usage patterns. Essential cookies are required for the Service to function properly. You can control cookie settings through your browser, but disabling certain cookies may affect functionality.

8. Children's Privacy

Our Service is not directed to children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. By using our Service, you consent to the transfer of your information to the United States and other jurisdictions where we and our service providers operate.

10. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To exercise your California privacy rights, contact us at privacy@creatorbids.com.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For material changes, we will provide additional notice (such as email notification). Your continued use of the Service after any changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: